wingscustomercare.com Wings Customer Care Pvt Ltd Noida : Customer Care Executive Training
Name Of the Institute : Wings Customer Care Pvt. Ltd. (wingscustomercare.com)
Location Of The Training Institute : Noida
Training Offered : Customer Care Executive Training
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Website : http://www.wingscustomercare.com/cce-training.htm
Customer Care Executive (CCE or Agent) Training :
Skills required to become a successful CCE include:
** Core skills such as communications, which is focused towards customer orientation, interview handling skills, personal growth and development.
** Process specific skills such as those needed by outsourced processes such as sales support, airline/hotel reservations, technical queries, bank accounts, client services, receivables, tele marketing, and market research.
Wings provides short training modules to potential customer care executives to hone up their core skills to present themselves appropriately and find themselves a suitable position.
Corporate Training :
Wings believes in the specific philosophy that has fueled the growth of the business process outsourcing industry—concentrate on what you do best and leave everything else to business process outsourcers. The value proposition Wings brings to its customers is process-independent training.
Wings provides quality-driven and cost effective training solutions enabling companies to concentrate on their core competencies. Custom designed and based on corporate needs, these training programs include pre-induction and post induction modules and are primarily conducted at customer premises.
Trainers Panel :
Wings invites freelance trainers to join its panel.
For details, contact quality@wingscustomercare.com
About Us :
Wings Customer Care is a leading provider of call center training, placement, and HR solutions for the ever expanding business process outsourcing and the IT-enabled services industries.
An ISO 9001:2000 certified company, Wings was founded in September 2002 by professionals with expertise in various sectors of the service industry.
Since its inception, Wings has focused on leveraging India’s advantage as the world’s premier location for the business process outsourcing industry due to the availability of a large talent pool of young, educated, and skilled manpower. Identifying and preparing this resource pool, in the working age group, for its prestigious clients, Wings enables its customers to deliver high quality yet cost effective offshore services to their clients worldwide.
Contact Us :
Wings Customer Care Pvt. Ltd.
B-56, First Floor, Sec-10,
Noida – 201301