AP Online : Guidelines to assist in request processing

Name of the Organisation : APOnline
Type of Facility : Guidelines to assist in request processing

State: Andhra Pradesh

Website : http://www.aponline.gov.in/APPortal/index.asp

Guidelines to assist in request processing :
(a) General guidelines :
**The organization user should be well versed with all the entries of the application form i.e. he/she should know which entry is mandatory and which is optional so that he/she can detect flaws in the users application form.
**In case of any problems/trouble with the system (if, for example the organization user is not able to view the application form) the organization administrator should be intimated at the earliest who should in-turn contact the portal administrator.
(b) Guidelines for processing applications which do not need online attachments and do not require online certificates to be attached :
**As mentioned in the previous section, every form has to be submitted to and processed by an organization user. The organization user in turn can process these requests depending upon certain pre-requisites and hence render services to the citizen.
In order to process requests made by a citizen certain pre-conditions must be satisfied:
(a) The departmental user must have a valid user id and password
(b) The departmental user must be enabled to process the request
**In order to start processing the request, the organization user must login through the screen
**The organization user must enter a valid user id and password in the “UserId” and “Password” boxes as in the above screen failing which he will not be able to proceed further.
**When the organization user logs in successfully he sees his home page
**In case the organization user is not able to login successfully despite having the right login id and password, he / she should contact his organization administrator at the earliest who should in-turn contact the portal administrator.
By clicking on the “Transactions” link in the home page, the organization-user sees a list of transactions that the citizens has performed with AP Online. Specifically, the organization-user sees a list of transactions that he is enabled to process i.e. he sees the service requests addressed to him. The screen shows the following details:
Service name
Customer(citizen/business) name
Date of submission of request
Status (initial status will be “submitted”)
**The organisation user can also search for service requests having a particular status which have been submitted within a specific date range. This is done by selecting the status type from the list provided, entering the from date and to date in the appropriate text fields on the screen and then clicking on the “search” button.
**Each citizen request is uniquely identified by a request id. This is a link on the screen. By clicking on the link, the user can view the application form as filled online by the citizen.
**In case the user finds that the citizen has not satisfied basic service pre-requisites i.e. he has not filled in some mandatory fields in the form, he should straightaway reject the request by clicking on the “reject” button. On doing this, the user sees another screen where he / she can supply the reasons for rejection of the citizen request.
Note : Entering remarks in the text area provided is mandatory
Similarly, the organization user can accept the application by clicking on the “acknowledge” button. After this, the user has to enter status change remarks in a screen provided for this purpose.
Note : The “in-process” status is just an indication to the user that the application form that he submitted has reached the processing authority and not an indication of acceptance / completion of processing of the form.