Indian Railways : Claims & Refunds Status

Name of the Organisation : Railway Claims and Refunds (claims.indianrail.gov.in)
Type of Facility : Check Claim Status
Home Page : http://www.claims.indianrail.gov.in/

Check Claim Status :
Claims/Notice No.
Check Claim Status
Check here to check status : http://www.claims.indianrail.gov.in/claims/claims.clm_status

Registration of Compensation Claim through Web :
(Claim for Damage/Shortage/Loss/Non Delivery of Goods/Parcel/Luggage)
http://www.claims.indianrail.gov.in/…breg?webclmno=

Nature of Claim* Invoice Nature* Select Invoice Nature
RR/PWB/LT No.* Date of Booking* Click to Select Date of Booking
From Station* Search Station To Station* Search Station
Amount Claimed* Vehicle Reg. No. (if Vehicle case)
Party Name
Address
Phone Number
Mobile No
City Fax
Pin Code Email
State
Remarks

Claim/Refund Case Search
Search for Claim Case Search for Refund Case
Search by Wagon
Wagon No.
Search by Claims/Refund No.
Claims/Refund No.
Search by RR No.
RR No. Booking/Invoice Dt. Click to Select Booking Date
Station From Station To

Railway Claim (Goods/Animals):
A railway claim may be defined as a formal demand by the rightful claimant for compensation in respect of the goods or animals entrusted to the Railway Administration for carriage from one station to the other and that have not reached the destination in the condition handed over by virtue of –
**Complete non-delivery of the consignment.
**Partial delivery of the consignment.
**Pilferage, damage, deterioration of packages.
**Rotting of perishables like fruits and vegetables.

False Claims :
If any person requiring compensation from a railway administration for loss, destruction, damage, deterioration or non-delivery of any consignment makes a claim which is false or which he knows or believes to be false or does not believe to be true, he shall be punishable with imprisonment for a term which may extend to three years, or with fine, or with both.

Time-barred claims :
As per the provision in Section 106 of the Railways Act, 1989, claims for non-delivery or partial delivery or damage of consignment has to be filed within 6 months from the date of booking of the consignment. After expiry of the period of six months, the case becomes time-barred and are generally not entertained. The General Managers of zonal railways are however, empowered to settle time-barred cases at their discretion after satisfying themselves about the reasonableness of late filing of claims.

Address :
Railway Claims and Refunds
Central Railway (CR)
N.A Bldg, 5th floor, CST, Mumbai