BHEL Bhopal Complaint Registration & Status Check Online

Name of the Organization : Bharat Heavy Electricals Limited BHEL
Type of Facility : Complaint Registration & Status Check Online
Location : Bhopal

Website : http://www.bhelbpl.co.in/bplweb_new/Default.aspx

How to access customer complaint system:

Click on the link to access: https://bpl.bhel.com/bplweb_new/

Login Process :
Click on the link BHEL Internal Complaint Service on the first page to access the system.
Enter login and password.

Login Here : https://bpl.bhel.com/bplweb_new/

Main Menu Screen :
On successful login, Main Menu screen appears

Creation Of Customer ID and Password
To create Customer id and Password, click on the button Creation of Customer Id/Password.
After filling the required fields, press submit button to save the entries made.

Creation of Product Directory :
To view, update, delete and create product directory, click on Product Directory button.
Press Exit to go to previous menu screen.

Creation of Problems Directory :
To view, update, delete and create problems directory, click on Problems Directory button.

Creation of Main Assembly Directory :
To view, update, delete and create main assembly directory, click on Main Assembly Directory button.

Creation of Sub Assembly Directory :
To view, update, delete and create sub assembly directory, click on Sub Assembly Directory button.

How to Register Complaints on Behalf of Customer :
To register complaint on behalf of a customer, click on Complaint Registration on main menu screen.

Update/Respond to Customer Complaint :
To update complaint, click on Complaint Update on main menu screen.
After filling the required details, click on the Next Page button.

Reports :
To view report on complaints received during a period, click on button Report on Complaints Received during a period.
Enter dates and click on Generate Report to view the report.

Viewing Complaint Status by Customer :
After clicking the link on first page View Complaints Status.
Enter login and password to proceed further.

Check Status : https://bpl.bhel.com/bplweb_new/

Change Login Password :
With the help of this option you can change your Login Password.