KSRTC : Book Bus Ticket Online Karnataka

Name of the Organisation : Karnataka State Road Transport Corporation (ksrtc.in)
Type of Facility : Book Bus Ticket Online
Location : Karnataka

Website : http://www.ksrtc.in/site/

E-User Migration & Registration Process :
Step 1 : Login Process
Existing user will login to the system.
System will take users to Change User Name screen. (New “User Name” should be a valid e-mail id)

Note :- Registered User Emai id will be your future “User Name”

Step 2 : Update Username Process
For the existing user.
Users with registered email id will be automatically populated in the “New Username” field.
User can continue with the same or can update with a new valid email id.
Update Username Process Continued…
After successful update activation link will be sent to user registered email id i.e. username.

Step 3 : Activation Process
User has to open email received from KSRTC and activate the username with the provided link. There are two links. “Click here” and the URL with the hyper link. If click here link is not working user has to copy the below URL address and paste the link in new browser for activation. Activation mail is valid up to 24Hrs only. If user is unable to activate within 24Hrs, User has to follow the process from the beginning.
After successful Activation user will get following screen for login again with the updated username (Registered email id). After activation user can’t login with old username.

Step 4 : Login process with activated username
User has to login to with the new username (updated) and with the old password.
After successful login with activated username
After login with the updated user name user can continue with the existing flow.

New user registration :
Step 1 :New user has to register with the valid email id for which the communication will be sent further

Step 2 : New user registration Continued…
After successful registration mail has been sent to registered email ID (username) with the Password. User has to activate the username with the provided link in the email.
If user try’s to login without activation of the account user will be restricted for login.

Step 3 : Activation of user account
After successful activation system takes users to change password screen. User can ignore this Change password step and can continue with the login with the new password which has been already sent to user registered username (e-mail ID).
Activation of user account Continued…

E-Ticket / E-Booking Help :
Login / Register :
Please Sign in if you are a registered user. Else, Register Yourself .

Menu :
Please select the type of transaction you wish to perform after login.

Book Tickets :
Please Enter Journey ‘From’ Place Name & ‘To’ Place Name.
Please enter the first few alphabets(min. 3 chars) of your choice of ‘From’ & ‘To’ places.
Please select the date of journey, ‘From’, ‘To’ & the appropriate number of passengers as per the category.
Also note that you can choose one way trip or return trip.

Service Availablability List :
Please check service details(Vacant Seats, Journey Hrs etc.
Please select a service from the available list of services.
Note that you need to select two services if you have chosen return trip.(One for onward & the other for return).

Seat Layout :
Please Select Seat/s From the Seat Layout
From among the seats displayed choose the appropriate no of seats that match the total no of passengers selected by you.
The same is true for the second seat layout if you have chosen return trip.
Service Availablability List(With selected service seats).
Please check seat no(s), Pickup Point/Time and Drop-odd Point/Time details.

Passenger Details :
Enter Passenger Details(Name, Age, Gender, Main Passenger & Address) , Passenger Category and ‘Check Fare’.

Register Here

e-booking/m-booking procedure :
Booking can be made by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.Tickets can be booked throughout 24 hrs in a day. Payments for tickets booked will have to be made through payment gateway (Credit card / Debit card/Online Banking).

Passenger booking the ticket will have to login to KSRTC website and proceed through the link provided for Advance Booking. The passenger will select the seats in a service of his choice based on the availability.During the booking process, the passenger will have to select Identity Type for confirming his identity during the journey. He can select from any of the Photo Identity Cards i.e. Passport, Driving Licence, Voter ID Card, PAN Card, Ration Card (passenger’s).

The passenger travelling with e-ticket/m-ticket, should carry any one of the following photo Identity Cards during the journey , i.e., Original/Photo copy of Driving Licence, Voter ID Card, PAN Card, Passport, Ration Card (with passenger photo), Senior citizen ID card (issued by KSRTC/Govt.), ID card(with Photo) issued by Govt. Departments. Original private company ID card (with Photo), Educational Institution ID card (with Photo), credit/debit cards (with photo).

KSRTC Web based mobile Online Bus Ticket booking:
KSRTC has gone one step ahead to reach and serve its esteemed valued passengers by introducing web based mobile booking application. Now KSRTC has become the first STU to introduce URL based mobile booking application, tickets can be booked in a single hand, by enjoying a cup of tea in other hand.

No need to download or request any additional application to book the tickets on your Mobile. Just access the URL “ksrtc.in/mobile” from GPRS enabled mobile and book your ticket within 2 minutes. Enjoy the best and user friendly GUI developed only for Mobile booking savvy users.

Once time registration for both E-Booking and mobile user i.e. any e-booking user needn’t to register once again to book or cancel the ticket through Mobile. Now you can check/view of your e-tickets booked status on your mobile. Passengers can now cancel their e-tickets from Mobile and vice versa. All the terms and conditions of e-booking are applicable to mobile booking.

Ticket cancellation rules:
Cancellation of tickets is allowed till the advance booking for that service is allowed. Normally, this time will be 30 minutes prior to the departure time of the service at the originating place.In case of late night/early morning departures and/or services originating from remote places, bookings may be stopped much earlier. For example, if a service is departing at 0500 hours, the booking may be stopped at 2200 hours previous day.

Cancellation slabs (% of refund) is based on the time of cancellation and departure time of the service at the place.Above conditions apply for partial cancellations also.For cancellation of tickets, cancellation fee is calculated on the journey fare applicable.

Cancellation of tickets with discounts will be as per the above procedure. However, cancellation charges will be worked out on the basic fare paid by the passenger and refund amount will be fare collected less cancellation fee.Reservation fee is non-refundable. Bridge fee, User Fee, Toll Fee, Entry Fee, etc. will be completely refunded.

Refund Procedure for e-ticket/m-ticket:
In respect of tickets cancelled by the passenger, Accounts Department of KSRTC will refund the amount applicable to the concerned Credit card/Debit Card/ Online banking account by KSRTC.

In respect of refunds due to ticket not booked but amount debited to passenger’s account, passenger is required to send e-mail to onlinerefund[at]ksrtc.org mentioning USERID and OB reference no. of the transaction. Accounts Department will verify the details and refund the amount to the concerned Credit card/Online banking account.