APSRTC : Book & Cancel Ticket Online Andra Pradesh

Name of the Organisation : Andhra Pradesh State Road Transport Corporation (apsrtc.gov.in)
Type of Facility : Book & Cancel Ticket Online
Location : Hyderabad

Website : http://www.apsrtc.gov.in/
e-Ticket Booking : http://apsrtconline.in/oprs-web/guest/home.do?h=1

Procedure for e-ticket booking :
Online Booking (Internet Booking) will enable the passenger to book the seats and cancel the ticket even from remote places where APSRTC counters or franchisees are not available. The procedure and guidelines for Internet booking (called, On-line booking) are detailed as follows :
1. Booking can be made by Registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.
2. Payments for tickets booked will have to be made through Credit Card /Debit Card.
3. Passenger booking the ticket will have to login to APSRTC website and proceed through the link provided for Advance Booking. The passenger will select the seats in a service of his choice based on the availability.
4. During the booking process, the passenger will have to select Identity Type and submit ID No. for confirming his identity during the journey. He can select from any of the Photo Identity Cards i.e. Passport, Driving License, Voter ID Card, PAN Card, Ration Card (passenger’s).
5. Before confirming the booking, the passenger will have to provide payment details like ‘Credit Card / Debit Card’ for accepting payment by the Payment Gateway. The booking will be confirmed after the Payment Gateway approves the transaction. At this stage, an OB Reference Number will be generated for that ticket and passenger shall note this number for further communication in future with APSRTC and after successful transaction passenger can print the e-Ticket. ‘e-ticket’ will be printed on a plain paper (A4 size) for acknowledgement and it will be valid for journey. This e-Ticket MUST be produced at the time of boarding the bus along with ID proof.
6. Alternatively, the passenger will have the option of getting the ‘e-Ticket’ printed at any other place where he has Internet connectivity and printing facility. He can print the ‘e-Ticket’, by logging on through his User ID from Booked History in My Account tab.
7. After successful transaction this e-Ticket will be sent to passenger’s mail address provided in his profile at the time of Registration. He can get the printout of this e-ticket from his mail.
8. During journey, with “e-Ticket”, passenger has to possess the Original Identity Card mentioned in the “e-Ticket”.
9. The on-duty Conductor (or Driver-cum-Conductor) will verify the Identity Card of the passenger mentioned in the e-Ticket during the journey. If the passenger fails to produce the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as “Travelling without Ticket”. Photocopies of Identity proof are not allowed.
10. Partial cancellations can be allowed for only once, cancellation terms & conditions applied.
11. For Registered users, cancellation is allowed online only if they login with the same user ID used for booking the ticket, which is to be cancelled. In respect of cancellations, refunds applicable will be made to the concerned Credit card / Debit Card account only.
12. Cancellation of e-tickets is only allowed one hour before the schedule start time at origin of the Service.
13. If the service is cancelled by APSRTC (or other STUs) for operational reasons, refund applicable will be made to the concerned Credit card / Debit Card account only.
14. If a passenger has lost the “e-Ticket”, a copy of the same can be printed from “Booked History” module by logging on to APSRTC site, through his User ID and password. No charges will be applicable.
15. Alternatively he can get the printout from his email account, without logging into APSRTC site.
16. All transactions made by the user through on-line booking will be available in “Booked History”. This will be for the reference of the passenger and subsequent verification of transactions made on the concerned Credit card / Debit Card account.
17. All transactions on Internet are subject to the conditions stipulated by the Payment Gateway and subject to levy of charges, if any. The APSRTC will levy a service charge of 2.5 % on the fare applicable for each seat in addition to the fare payable.
18. Users are advised to print e-tickets immediately after booking e-ticket to avoid inconvenience.
19. Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.

e-Ticket Reservation Login Here

Refund Procedure :
1. In respect of tickets cancelled by the passenger, APSRTC will refund the amount applicable to the concerned Credit card / Debit Card account by APSRTC.
2. In respect of refunds due to ticket not booked but amount debited to passenger’s account, passenger is requested to send an e-mail to online.support AT apsrtconline.in mentioning USERID of the transaction. Officials of APSRTC will verify the details and refund the amount to the concerned Credit card / Debit Card account.
3. Refunds to passengers will be given normally in one month, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than a month, passengers may contact helpline telephone number at 1800 200 4599 from 04 :00 hrs to 23:00 hrs. Information related to advance booking at APSRTC/Franchise counters:

Advance Booking :
1. Advance booking can be made for all long distance services covered under APSRTC reservation system at a single counter irrespective of the place of Boarding and Destination of the service.
2. Passengers can board the services at passenger Boarding /pickup points.
3. Passenger details (or group leader in case of a group) such as name, age, gender, address, phone no., e-mail ID (optional) will be collected for creating passenger database and communication in case of emergencies.

Reservation Fee :
1. Advance reservation fee of Rs.10/- per seat is charged for passengers booking seats in advance.
2. Reservation Fee is non-refundable except in case of 100 % cancellation of tickets, if the service is cancelled by APSRTC for operational or any other reasons.

Cancellation Rules :
1. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable as per the mentioned slabs here.
2. Cancellation of tickets with discounts will be as per the rules in force. However, cancellation charges will be worked out on the collected fare of the ticket and refund amount will be fare collected less cancellation fee. Further, cancellation charges are applicable on actual fare only.
3. Reservation fee and service charges are not refundable

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For e-Ticketing/Refund Related Queries :
E-Mail : online.support@apsrtconline.in

For Other Queries:
E-Mail : customercare@apsrtconline.in
Phone No : 1800 200 4599

For Only SMS Queries : (+91) 8499900900