UPSRTC Online Bus Ticket Reservation

Name of the Organisation : Uttar Pradesh State Road Transport Corporation (upsrtconline.co.in)
Type of Announcement : UPSRTC Online Reservation

Home Page : https://www.upsrtconline.co.in/

FEATURES :
** Book bus ticket without Registration
** Book bus tickets for UPSRTC Platinum & Gold Line Services
** Plan your trip & choose suitable bus type / journey date
** Check availability & book online
** Round the clock customer support

Terms and conditions related to e-tickets :
The UPSRTC will provide facility for transacting Passenger Reservation System through Internet. Rules of UPSRTC for reservation and booking will apply to all such transactions along with special conditions imposed for Internet based booking. The special terms and conditions of service applicable to Internet booking are detailed in this document.

The following terms and conditions will apply to the user of UPSRTC’s online ticket booking service offered through the UPSRTC website. Please go through the conditions carefully and if acceptable, you may register and transact for e-ticket on UPSRTC Website. No user can register more than once on UPSRTC Website. Please note that once you register yourself on the UPSRTC Website, you are deemed to have agreed to the terms and conditions set forth below. If you do not agree with these terms and conditions, you will not be able to transact for e-ticket on UPSRTC Website. Once you have clicked the ‘I Agree’ button at the bottom of Terms and Conditions at login page, it means you have entered into a formal agreement with UPSRTC for the purpose of transactions on this website.

Multiple registering will deem to have violated the terms and conditions resulting in deactivation of all such user registration and cancel any or all e-tickets booked using these registrations without notice.

UPSRTC’s performance of this agreement is subject to existing laws and legal procedures of Government of India, and nothing contained in this agreement is in derogation of UPSRTC’s right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by UPSRTC with respect to such use. You agree that providing details of your use of the Website by UPSRTC to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Website, is UPSRTC’s complete discretion.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and UPSRTC with respect to e-ticket on UPSRTC Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and UPSRTC with respect to this Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Procedure for booking e-tickets:
Online Booking (Internet Booking) will enable the passenger to book/cancel the seats and conduct other related transactions even from remote places where UPSRTC counters or franchisees are not available. The procedure and guidelines for Internet/Online booking are detailed as below:
** E-ticket can be booked by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.
** Tickets can be booked during reservation timings prescribed by UPSRTC. Payments for tickets booked will have to be made through Credit Card / Debit Card / ATM cum Debit Card / Internet Banking.
** Passenger intending to book the ticket will have to login to UPSRTC website and will proceed through the link provided for Online Booking. The seat will be allocated to the passenger as per service type selected by him.
** Passenger or any Person from a group intending to travel will have to produce the print out of E-ticket along with original Photo Identity Proof on demand at any time during the journey. Passenger may produce from any one of the original Photo Identity from Passport, Driving License, Voter ID Card, PAN Card, UID Card or any other photo identity card issued by employer/student’s institution
** The On-duty Conductor/Checking Staff or person authorized by UPSRTC can verify the Photo Identity Card of the passenger with E-Ticket print out & Reservation Chart. If the passenger fails to produce the print out of E-ticket and the specified Photo Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as “Traveling without Ticket”. Photocopy of Identity proof is not allowed.
** Users are advised to take print out of e-ticket immediately after booking so as to minimize inconvenience during instances of withdrawal of e-booking due to high traffic on website.

E-Ticketing Fare, Reservation & Other Charges:
** Fare for journey will be charged as per prevailing rates & rules applicable for the specific bus service type.
** In addition to journey fare, reservation charge, IT charge, Passenger Amenities Surcharges, Accidental Surcharge, Toll Tax and any other charges applicable time to time will also be included in total fare for e-ticket.
** The passengers have to pay additional fare in cash, in case of fare revision, change in service type and change in route etc before start of journey.
** A flat reservation charge of Rs.20 per passenger would be applicable for advanced reservations.

Cancellation Rules & Refund Procedure for e-tickets :
** In case of cancellation of e-ticket, the rules for cancellation of e-ticket, cancellation charges, refundable amount etc would be applicable at the time of cancellation. Service originating place, time of departure and destination place will be notified on e-ticket.
** Convenience charges, on Total FARE will be levied for any cancellation.
** Cancellation charges would be calculated only on the base fare of e-ticket, while Human Resource Charges, Accidental Surcharge, Toll Tax would be refunded completely.
** Following conditions would be applied for refund in case of cancellation of e-tickets:
If ticket is cancelled more than 24 hours of scheduled departure time, only reservation charges would be deducted from total amount.
If ticket is cancelled from 24 hours and up to 2 hours before the scheduled departure time, 10% of the Basic fare and reservation charges would be retained with UPSRTC as cancellation charges.
If ticket is cancelled from 120 minutes to 60 minutes before the scheduled departure time, 15% of the Basic fare and reservation charges would be retained with UPSRTC as cancellation charges.
If ticket is cancelled between departure time and 1 hour before the scheduled departure time, 25% of Basic fare and reservation charges would retained with UPSRTC as cancellation charges. Here the TDR has to be filed by the passenger for processing cancellation of ticket.
** After departure of the bus no cancellation or refund can be done.
** In case, if passenger is absent for journey at the time of departure of bus, no refund will be given to the passenger.
** Refund to the passengers will be made through the payment gateway process i.e. in respective Bank Account only. No cash refund will be given to passenger for e-ticket.
** For getting the refund, passenger should submit an application with e- ticket to the Chief Manager of respective UPSRTC Depot in person/through e-mail/by post requesting with proper reason for the purpose.
** The passengers have to pay additional fare in cash to bus conductor or at booking window before journey start in case of change in higher service type.
** The refund will be processed to the appropriate bank account within 7-10 business working days.

GENERAL RULES:
** The reservation/cancellation timings will be from 00.30 to 23.30 IST for all week days, which may be extended during peak season.
** Seat reservation booking facility will be close before an hour on proposed journey date and schedule departure time of bus service or up to the time of printing of reservation chart, whichever is earlier.
** UPSRTC reserves the rights to change/cancel the bus service mentioned in the e-ticket. Due to cancellation of bus services, the passenger will not be compensating by UPSRTC in any condition.
** UPSRTC shall not be responsible for any damages or loss or inconvenience due to late departure/arrival of schedule time or change in route / change in service type etc.
** Change in Date/Time of Journey, Name, Gender and Age etc. will not be allowed after seat reservation.

Contact Us :
Uttar Pradesh State Road Transport Corporation
HQ, Tehri Kothi, MG Marg
Lucknow – 226 001
Phones : +91-522-2627111, 2622363
Fax : +91-522-2623578
Email : info@upsrtc.com; helpline@upsrtc.com