TCIL Recruitment 2013 Telecommunications Consultants India Limited : Call Center Executive, District Coordinator

Name of the organisation : Telecommunications Consultants India Limited (tcil-india.com)
Name of the post : Recruitment for Call Center Executive, District Coordinator in 2013
Reference Number : —

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Telecommunications Consultants India Ltd. (TCIL) is an ISO 9001:2008 certified fast growing multinational Public Sector Organization under the Ministry of Communications and Information Technology, Govt. of India. TCIL is operating globally to provide world-class technology and Indian expertise in all fields of Telecom, IT.

TCIL requires qualified and experienced Candidates for the following posts on contract basis:

1. Call Center Executive :
No. of Posts : 03
Educational Qualification : Full time Bachelor Degree in any discipline from a recognized Institute/ University.
Professional Qualification : One year Diploma in Computer or any other equivalent qualification in Computer Science/ Computer from a recognized institute.
Age limit : Maximum 35 years as on 01.10.2013
Minimum Experience : 1 year (Call Centre / H/W engineering / customer support preferred)
Desirable: Candidate having OS-CIT (Orissa State – Certificate in Information Technology) certificate will be preferred. If candidate is not OS-CIT certified, then he/she should complete OS-CIT certification within 1 year of appointment.

2. District Coordinator:
No. of Posts : 11
Educational Qualification : Full time Bachelor Degree in any discipline from a recognized Institute/ University.
Professional Qualification : One year Diploma in Computer or any other equivalent qualification in Computer Science/ Computer from a recognized institute.
Age limit : Maximum 35 years as on 01.10.2013
Minimum Experience : 2 years (Teaching experience / H/W engineering / customer support preferred)
Desirable:
1. Candidate having OS-CIT (Orissa State – Certificate in Information Technology) certificate will be preferred. If candidate is not OS-CIT certified, then he/she should complete OS-CIT certification within 1 year of appointment.
2. Candidate having Diploma in Hardware engineering will be preferred.

Roles & Responsibilities:
** To review School Coordinators (SCs) on their performance.
** To provide technical support to SC.
** To verify maintenance of registers.
** To verify equipment uptime.
** To collect and verify all reports.
** To coordinate maintenance work by vendors.
** To send periodic reports to regional office.
** To collect sign-off from SCs for the District.
** To review school performance in consultation with Head Master (HM).
** To participate in discussions with HM about education delivery.
** To conduct education delivery reviews.
** To find a replacement SC within 7 days of a SC’s resignation.
** To recruit SC by conducting tech/non-tech tests and interviews.
** To conduct Induction or any other training program for SC.
** Other district level Project Management.
** Coordinate with the Helpdesk on daily basis for any hardware or software related problems in the schools in district to ensure that it’s solved within the stipulated timeframes and for effective monitoring as per requirement.

In case of any complaint regarding the services, the School Coordinator will inform the District Coordinator of the concerned District. The District Coordinator will forward the complaints to the helpdesk and the concerned Zonal level engineer /Zonal Project Manager to resolve the problem within the given time frame.

Necessary Instructions : –
1. The last date of receipt of the applications is 07.11.2013

2. Age relaxation in respect of SC/ST/OBC candidates as per Govt. of India guidelines.

3. Experience in the relevant field shall be calculated from the date of attaining the minimum essential qualification(s) upto the last date of receipt of applications.

4. The recruitment process may be cancelled at any stage with or without assigning any reason thereof.

5. Name of the post applied for should invariably be mentioned on the top of the envelope containing the application form.

6. Incomplete/unsigned applications and applications received after the last date of receipt of applications will not be entertained and the application form in the prescribed format without the duly attested copies of all relevant certificates (Educational, Professional, Date of Birth & Experience) will liable to be rejected.

7. Interested candidates should send their applications in the prescribed format to “The Executive Director (HRD), Telecommunications Consultants India Ltd., TCIL Bhawan, Greater Kailash – I, New Delhi – 110048 up to the last date of receipt of applications.