talkacademy.in Talk Academy Noida : Call Centre Training
Company/ Institute Name : Talk Academy (talkacademy.in)
Training Offered : Call Centre Training
Location : Noida
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Website : talkacademy.in/home.htm
Call Centre Training :
Duration : 12-days training Or Weekend Basis
Eligibility :10+2
For those who you are looking to be recruited by call centers and require some amount of training in the following areas :
** Grammer
** Business English
** Fluency
** Clarity
** Accent neutralization
Customer Care/Telemarketing – 2days :
** To be an effective agent , you need to know how to handle customers. Our course will cover
** Projecting a professional image, building rapport,
** voice presentation skills.
** Customer service essentials
** Polite English
** Active listening techniques.
** Questioning and summarising skills.
** Putting your customers at ease
** Time management on the telephone
** Handling complaints and angry customers
** Managing different customer behavior
** Telephone etiquette
** Outbound / Inbound Calls
** Difference in Empathy and sympathy
Voice & Accent – US/UK :
** This course will enable you to join a call centre and go in for any of the above accents.
** Breathing & Relaxation
** Neutralising regional sounds
** Comprehending US/UK accents
** Speaking effectively – voice modulation and stress
** Names of Places/people
** Vocabulary
** Listening skills
Read More : talkacademy.in/call-cente…g-in-delhi.htm
Contact Us :
Talk Academy
C-339, First Floor, Sector 22,
Opposite Reliance Energy Noida