englishpundit.co English Pundit Kolkata : Professional Training
Company Name : English Pundit (englishpundit.co)
Training Offered : Professional Training
Location : Kolkata
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Website : http://www.englishpundit.co/
Professional Training :
Courses Offered :
** Voice and Accent
** BPO Training
** Customer Service Skills
** Soft Skills
** Selling Skills
** Radio Jockey Training
** Anchoring
** MBA Preparation Workshops
Voice and Accent :
Content
** Sounds
** Pronunciation
** Intonation
** Grammar
** Idiomatic Expressions
** Listening Comprehension
** Role Plays
** Culture(US)
BPO Training :
Content
** Attitude
** Communication Skills
** Listening Skills
** Customer Service
** Telephone Etiquette
** Time Management
** Team Building
** Email Writing
Customer Service Skills :
Content
** Telephone Etiquette
** Listening Skills
** Communication Skills
** Customer is the King
** Apology
** Complaints Handling
** Dealing with Upset Customers
** Stress management
** Role Plays
Selling Skills :
Content
** The Selling Process
** Pre-call planning and preparation
** Structuring the sales call
** Active Listening
** Effective Questioning
** Handling customer objections
** Buying Signals
** Closing the deal
** Cross-Selling/Up-Selling
** Role Plays
Radio Jockey and Anchoring :
This course is for individuals who are interested in media as a career. It includes Art of RJing/Anchoring/Hosting and public speaking.
MBA Preparation Workshops :
All you ever wanted to know about MBA Preparation, Business Schools, CAT, GDPI, etc.
For More Details, Click Here englishpundit.co/p/call-center-training.html
Contact Us:
English Pundit
45/1 Dilkusha Street
Kolkata – 700 017