Name Of The Training Institute : Netlabs IT Solutions ( netlabsits.com )
Training Offered : ITIL v3 Foundation Training
Location Of The Training Institute : Delhi
Website : http://netlabsits.com/
ITIL v3 Foundation Training :
Overview :
ITIL V3 Foundation training course is an intensive introduction to the ITIL service management framework, a “best practice” approach to all aspects of the service life-cycle which is designed to enable delivery and support of quality IT Services.
The ITIL V3 Foundation course consists of short lectures, discussions, examination technique, mock and culminates in an invigilated exam on the third day. Our ITIL V3 Foundation course provides excellent introduction to IT Service Management, and offers preparation for a Service Improvement Programme.
Training Highlights :
** Service Strategy (SS) (Business Perspective book of V2)
** Service Design (SD) (Combination of Application Management and Service Delivery)
** Service Transition (ST) (Handling the transition phase – Change and Release Management)
** Service Operation (SO) (Mix of ICT Infrastructure Management, Application Management & Service Support as per ITIL® V2)
** Continual Service Improvement (CSI) (SQP , SIP, PDCA etc)
The ITIL® Foundation exam is intended for :
** Employees involved in the management of an IT Infrastructure who are required to work within working processes that are, or will be, organized according to ITIL®.
** Candidates who wish to progress further to the Practitioner or Manager’s Certificate in IT Service Management or to certification in the area of ISO 20000. The Foundation Certificate in IT Service Management is a prerequisite for the Practitioner or Manager’s Certificate in IT Service Management.
** Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines.
** Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework.
** Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
ITIL Service Strategy :
The four main activities
** Understand and develop markets
** Creation of value through services
** Service Portfolio Management .
** Demand Management
** Financial Management
ITIL Service Design :
1.The importance of People, Processes, Products and Partners for Service Management
2. Different sourcing approaches and options
3. The five major aspects of Service Design
4. The Service Design Processes
ITIL Service Transition :
1. Planning and setting expectations
2.The Service V model
3.Change Management
4. Knowledge Management
5. Release and Deployment Management
6.Service Asset and Configuration Management
ITIL Service Operation :
1. Where the business value is realised
2. Achieving a Balance
3.Event Management
4. Request Fulfilment
5. Incident Management
6. Access Management
7.Problem Management
8. Understanding of the Functions
ITIL Continual Service Improvement :
1. Vital to ensure continued Good Practice \
2.The importance of Measurements and metrics
3. The Deming Cycle
4.Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
5. The role of Governance for Continual Service Improvement
ITIL Training Key Concepts :
During this ITIL training course delegates will gain an understanding of the key terminology and key concepts of IT Service Management
ITIL Processes :
During this ITIL course candidates will gain an understanding of how the Service Management processes contribute to the Service Life-cycle
Roles : Upon completion of our ITIL V3 Foundation training course delegates
Address Of The Training Institute :
Netlabs IT Solutions
Netlabs ITS
N25
South Extension, Part-I
New Delhi 110049
India