Company Name : i360 Staffing & Training Solutions (i360training.in)
Training Offered : Call Centre Training & Spoken English Course
Location : Delhi
Website : https://web.archive.org/web/20140222152757/http://i360training.in:80/home
Training :
Call Centre Training Program :
With BPO job requirements, opening up for domestic as well as international call centres, the Call Centre Training program is a very lucrative course for anyone who is looking for a job in the BPO industry. It is a great opportunity for students, housewives and retired people who are interested in a back office profile. As Indian automobiles, telecommunication, insurance and banking sectors are all looking at rural penetration, domestic Call Centres are opening new doors for the individuals.
Keeping in mind the education background of the candidates and the industry requirements, our Call Centre Taining program covers essentials like English language skills, Listening skills, Selling skills, Telephone & Email etiquette. This program equips candidates for on-the-job success.
Key Elements :
** Voice & Accent
** Intonation & Voice Modulation
** Effective Communication Skills
** Neutralizing Mother Tongue Influence
** Customer Handling Skills
** Tele-sales
** Keyboard Skills
** Interview Skills
** Insight to Call Centre industry
Course Duration : 2 months
Minimum Qualification : 10 + 2
Spoken English :
English is the only language that links the global village today. English has become the key instrument of globalization. Today, English has become the chosen language of communication and your success is based on your grip on spoken English. What is paramount today is, knowing how to use the English language rather than just knowing it. Spoken English has become an indicator of a family’s social status. Often a child is judged by how well the parents can converse in English. Many schools interview parents along with the ward when approached for admission. Often there is extreme peer pressure on kids and they too are accepted depending on the way they converse in English. It is mostly the deciding factor for acceptance in a group.
Research conducted by our team has indicated that more than 75% respondents who were unable to speak in English, were very comfortable listening to cricket commentary or watching a cookery show. Therefore our approach is to BUILD CONFIDENCE in the students. Our program for Spoken English is powered by “English Edge”.
There are 2 different products in Spoken English : Elementary – Bilingual + Basic, Elementary ** Basic, and Advanced. All our products aim at making the learner confident and comfortable with the language.
Some of the programme highlights are :
** Virtual on-screen trainer to give comfort and confidence
** Expose learner to English in a structured fashion
** Emulation is used as a strategy to foster correct usage and pronunciation with guided learning
** Practical scenario centric approach with a functional syllabus looking at key competencies
** Photographs, sounds and real-life bites used to make learning engaging, effective and relevant
Level 1 : Elementary in 2 options ** Bilingual/ Basic English
Level 2 : Advanced
Course Duration : 1.5 months
For More Details, Click Here
Contact Us :
i360 Staffing & Training Solutions
33, 1st Floor, DLF Industrial Area,
Najafgarh Road, Moti Nagar,
New Delhi – 110015
Student Enquiry SMS i360 to ‘54646’