Name of the Organization : Kerala State Road Transport Corporation (keralartc.com)
Type of Facility : Online Bus Ticket Booking
Location : Kerala
Website : http://www.keralartc.com/
How to book a e-ticket?
1) For Booking a ticket please click here to login
2) If you are not a Registered User, please Sign Up
3) You need to create a new account if you are not registered already.
With the registered username and account, tickets can be booked online.
Rules and Regulations :
The Kerala State Road Transport Corporation, popularly known as KSRTC, offers the opportunity for reserving tickets through internet in addition to the existing facility to book the tickets from the various reservation counters of the Corporation.
KSRTC’s rules for reservation of tickets apply to all such transactions along with the terms and conditions imposed for Internet based booking. The terms and conditions applicable to Internet booking through the KSRTC website are detailed in this document.
The following terms and conditions will apply if you wish to use the KSRTC online ticket booking service offered through the KSRTC website. Please go through the conditions carefully and if you accept them, you may register and transact on the site.
User Registration :
You must be a registered user to use our site to book tickets and for any type of enquiries. No user can register more than once on the site. You will receive a password and account designation upon completing our registration process.
You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.
Agreement :
Once you register yourself on this site, you are deemed to have agreed to the terms and conditions set forth below. If you do not agree with all these terms and conditions, you must not transact on this website. Once you have clicked the ‘I Agree’ buttons at the bottom of these Terms and Conditions you have entered into a formal agreement with KSRTC for the purpose of transactions on this website.
Security :
All payments towards the cost of the tickets issued will be through one of the payment mode provided on the payment page. To ensure security, your card details are NOT stored in our Website.
Advance Booking :
Normally 21 days advance booking is possible. However the number of days fixed for advance booking is liable to be changed.
Maximum Tickets :
A maximum of TEN SEATS can be booked per ticket at a time for a specified journey.
Service Hours :
Booking through Internet is allowed round-the-clock on all days including Sundays and holidays. However current booking of e-tickets is possible only up to the charting time for that bus or one hour before the scheduled departure time from the starting place whichever is earlier. er.
Scope of Service :
KSRTC supply the service to you with reasonable care and skill. All rules and regulations applicable for reservation of seats and charging of fare for reservation also apply to reservation through the Internet.
Disclaimer :
All efforts are being made to ensure the prompt and timely service of the buses. KSRTC will not be liable for any delay/cancellation of service due to extraneous reasons.
Fare :
The actual fare on the date of journey will be realized from the passenger i.e. if the reservation is made before any fare revision and the actual date of journey takes place after the fare revision, the revised rate of fares will be made applicable and the difference in fares will be settled at the time of journey.
Reservation Fee :
Advance reservation fee of Rs.10/- per seat is charged for passengers booking seats in advance through online. Reservation Fee is non-refundable except in case of 100% refund of ticket due to cancellation of the service by KSRTC for operational or any other reasons.
Payment Option :
All transactions on Internet are subject to the conditions stipulated by the Financial Gateway and subject to levy of charges, if any. Facilities and the transaction charges are given below.
Facilities Available :
a) Internet Banking (Direct debit from bank account for HDFC account holders)
b) Payment by Master, Visa Debit/Credit Cards
c) Point-of-Sale (POS) Terminals (at notified places of KSRTC)
Confirmation of Booking :
Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Transaction ID for each booking. Payment on your credit card is processed by HDFC Payment Gateway.
Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from concerned Bank through the Payment Gateway. You will be responsible for all charges, fees, duties, taxes and assessments arising out of your use of this Website.
Cancellation :
E-tickets can be cancelled through internet and at the selected computerized reservation counters of KSRTC. Reservation charges and Bank charges that are being levied by the Payment Gateway/Banks are not subject to refund in the event of cancellation of tickets by the Customer.
Online Cancellation :
For e-tickets, cancellation is possible through Internet. Passenger will get a cancellation ticket/receipt and KSRTC will credit the amount of refund due, to the customer’s account. No cash refund will be allowed. The amount paid by the customer will be refunded electronically after deducting cancellation charges.
Cancellation through Reservation Counters :
Cancellation of e-tickets can also be done through any of the KSRTC Online Reservation counters during the working hours of each counter. To cancel a ticket, the customer will have to submit a requisition with the ticket at a KSRTC Reservation counter.