Name of the Institute: Dawn India Career Solutions Pvt Ltd (dawnindia.com)
Location : Coimbatore
Training Offered : Call Center Training
dawnindia.com/training.php?id=7
Corporate Training :
We have full time, consultant trainers working with us. This helps us deliver and impart quality training, based on our client’s requirements. We assure quality training within a short span of time to enable the candidate get placed in the best of companies.
Content Level :
We develop customized content for our clients based on their requirements. Our trainers first understand the requirement of the client and develop modules which can be used for all future training programs of the client. Training is a learning process and we realize that there is a need to update ourselves. The modules are regularly revised and put into practice on the training floor based on the needs of our clients.The multimedia based training is a part of the course content. Audio and video sessions would help develop various soft skills. Therefore training based on these areas is taken care of with utmost importance.
Assessment & Measurement :
** The various aspects of soft skill training are assessed by means exclusive to Dawn India.
** The overall effect of the graded, teaching-learning process can be assessed through various assignments, projects and tests.
** Regular feedback is sought for in order to get an overview of our training process.
** Customer satisfaction surveys are conducted regularly.
Delivery :
We have innumerable clients. Most of the leading IT & ITES firms in India are our clients either in training, recruitment or both and we have established our ability to deliver by being
** Incredibly Dependable
** Timely
** Doubtlessly Reliable
** Meticulously Informative
** Dauntlessly Innovative
** Complete solution providers
Call Center Training :
An Ideal, sculptured, call centre training, befitting a candidate of any caliber. We shall make our learner call friendly, skillful, interactive and convincing. Dawn India Career solutions is people conscious. If it is ‘Like Father Like Son’ – we are here ‘Like Customer Like Service’. We create candidates who work with passion, confidence, integrity and effectiveness.
Our team is within a framework of highly qualified and experienced faculty members who love to work with involvement. We have a wealthy knowledge of what is expected of, by our customers and our training modes and modules are tailored in accordance with the need of each customer.
TRAINING MODULES :
Customer service :
We are here to trigger off what is already potent there within a learner. We train how to optimize one’s relationship with the customers of different kinds;
Phonetics, Accent Neutralization and Voice modulation :
We help learners overcome mother tongue influence, regional inflection, and develop a neutral speech pattern;
Mock calls :
On floor assistance for IT industries, soft skills, accent coaching and telephone etiquettes;
Assertive Behavior :
We teach how to exert influence in a workplace and personal life;
Game session :
We have motivational games to boost morale and retention in call centers and for enrichment of vocabulary;
Telephone etiquette :
We give good telephonic tips which make the candidates deliver confident and apt responses;
Audio sessions :
Graded self assessment through audio sessions. Candidates listen to their own voice, identify errors and learn the accuracy of speaking with the right pitch, stress, intonation and modulation along with proper grammatical accuracy;
Video recorded performance :
Based on the confidence level candidates get their performances recorded to check their body language, facial expressions, eye contact and of course their communication skills;
Listening skills :
One learns the benefits of active listening; overcomes the barriers of listening and becomes an active listener.
Regd Office :
Dawn India Career Solutions Pvt Ltd
NO.1564/1 & 1564/2, PURUSHOTHAM TOWERS,
AVINASHI ROAD, HOPE COLLEGE,
PEELAMEDU,COIMBATORE – 641004.
SOUTH INDIA.