Name of the organisation : IDBI Bank (idbi.com)
Name of the post : Recruitment for Chief Customer Service Officer in 2013
Reference Number : Advertisement No. 04/2013-14
Application Form : https://www.indianjobtalks.in/uploads/4198-Appform-ChiefCustomerServiceOfficer.pdf
Advertisement : https://www.indianjobtalks.in/uploads/4198-Advt-ChiefCustomerServiceOfficer.pdf
Home Page : http://www.idbi.com/idbi-bank-careers-current-openings.asp
ADVERTISEMENT FOR APPOINTMENT OF INTERNAL OMBUDSMAN IN THE BANK AS CHIEF CUSTOMER SERVICE OFFICER ON CONTRACT BASIS
Post Name : Chief Customer Service Officer
Age : Not more than 65 years as on the cut-off date.
Experience : Minimum ten years of experience in the Branch and /or as Regional Manager and /or General Manager (Field Operations).
Essential profile / Qualification : Retired senior banker (superannuated / VRS optee) from a Schedule Commercial Bank (preferably from a Public Sector Bank other than IDBI Bank) not below the rank of General Manager of PSBs (Scale VII). The incumbent should have minimum of two years’ experience as General Manager.
Job description (in brief) : The system of Internal Ombudsman as Chief Customer Service Officer is being introduced in the Bank as per the Damodaran Committee recommendations on customer service. The CCSO of the Bank is required to act as the Internal Ombudsman of the Bank to strengthen the grievance redressal mechanism and to reduce the complaints to Banking Ombudsman.
How to apply:
The applicants are advised to fill their applications strictly as per the format provided by Bank on its websites (www.idbi.com). The application form should be typed or neatly handwritten in English on a good quality “White A- 4 size” paper. The application must have the latest passport size photograph affixed and duly signed across. Application must be complete in all respects. Incomplete and illegible applications will be rejected.
Application should be accompanied by attested copies of relevant certificate(s) / documents, in support of proof of age, category, educational qualification, work experience, etc. as mentioned in the application form. Please note that the applications without complete documents are liable to be rejected.
The application form along with attested copies of relevant certificate/s may be sent by ordinary post only. The application form complete in all respects and duly signed should be sent in a cover super scribed as “Application for appointment Chief Customer Service Officer – on contract basis – 2013” and addressed to The General Manager – Recruitment Section, Human Resources Department, IDBI Bank Ltd., IDBI Tower, 21st floor, WTC Complex, Cuffe Parade, Mumbai – 400 005.
The duly filled application form can also be deposited in box specially kept for the purpose at the Reception counter of IDBI Bank Ltd. IDBI Tower, Ground Floor, WTC Complex, Cuffe Parade, Mumbai – 400 005.
Applications complete in all respects alongwith attested copies of the required documents should reach the Bank on or before November 27, 2013. Applications received after November 27, 2013 will not be entertained.
Selection Process:
Selection process will consist of Personal Interaction (PI) before the selection committee. The Bank will undertake a preliminary screening of the application for preparing, if necessary, a shortlist of eligible applicants to be called for PI and decision of the Bank in this regard shall be final. Thus, merely fulfilling the requirement laid down in the advertisement would not automatically entitle any candidate to be called for PI.
The details regarding the time, date and address of the venue for the PI will be intimated to the short listed eligible applicants.
Last Date of Receipt of Applications: November 27, 2013