Name of the Organization : Cigna TTK Health Insurance
Type of Facility : Claims Cashless & Reimbursement Process
Location :Mumbai
Website : http://www.cignattkinsurance.in/
Claims Process :
Follow these easy steps to place an insurance claim with Cigna TTK Health Insurance. A claim request is made to Cigna TTK Health Insurance if you have availed any insurance related services. The insurance could have been for medical expenses, hospitalization, or any such treatment.
Cashless :
Step- 1 :
Contact Toll free Healthline : 1-800-10-24462 (1-800-10-CIGNA):
Before you seek medical treatment we request that you contact us 3 days in advance. This will allow our health relationship managers to help you follow the next few steps.
In case of emergency, you can contact us within 48 hours of admission to the hospital.
Step- 2 :
Your Identification :
At the network hospital you will need to show your CignaTTK health card and valid photo ID to be able to use your insurance. This will give the network hospital the details they need to contact us for the cashless hospitalization process.
Step- 3 :
Hospital sends cashless hospitalization request form :
The network hospital will send us the preauthorization request form which has details of medical history, line of treatment and estimated treatment cost.
Step- 4 :
CignaTTK contacts Hospital :
Wherever the information provided in the request is sufficient to ascertain the authorization, we will issue the authorization Letter to the network hospital. Wherever additional information or documents are required we will call for the same from the Network hospital and upon satisfactory receipt of last necessary documents the authorization will be issued.
Step- 5:
Updates from Claims Service Associate :
If such a service is requested by you, our claims service associate helps you navigate through the paper work and forms.
Step- 6 :
At the time of Discharge :
Hospital will send us the final request for authorization of any residual amount along with final hospital bill and discharge summary. You will be discharged from the hospital upon receipt of final authorization letter from us. Any inadmissible expenses, copayments, deductions will have to be paid by you.
Step- 7 :
Payment to the network hospital made by CignaTTK :
Once the Hospitalization is done, hospital will send the original claim documents to us. The claim will be assessed by us and payment will be made to the network hospital.
Reimbursement :
Step- 1 :
Contact Toll free Healthline : 1-800-10-24462 (1-800-10-CIGNA)
Before you seek medical treatment we request that you contact us 3 days in advance. This will allow our claims service associate to help you follow the next few steps.
In case of emergency, you can contact us within 48 hours of admission to the hospital.
Step- 2 :
Avail treatment at the hospital :
You can avail treatment at hospital and settle all hospitalization expenses. Collect original hospital bill, receipts, discharge summary, investigation reports, pharmacy bills and other documents from hospital at the time of discharge from hospital.
Step- 3 :
Submit the claim documents :
You have to download the claim form from our website www.cignattkinsurance.in. Copy of this form is also included in the policy kit provided to you. Alternatively, you can contact your Health advisor or visit nearest CIGNATTK branch. Submit the claim documents at nearest CIGNATTK branch or Corporate office. The documents should be submitted within 15 days from discharge from the hospital.
Step- 4 :
CIGNATTK assesses the claim :
Wherever the information provided in the claim documents is sufficient to ascertain the admissibility of claim, we will approve the claim. Wherever additional information or documents are required we will call for the same from you and upon satisfactory receipt of last necessary documents the claim will be settled by us.
Step- 5 :
Updates from Claims Service Associate :
If such a service is requested by you, our claims service associate helps you navigate through the paper work and forms.
Step- 6 :
Settlement of claim :
Upon approval of claim by us, payment of the reimbursement claim will be made to the policy holder either through EFT or through cheque/DD.
Download Form Here : http://www.cignattkinsurance.in/claims-process
For Support Queries :
Toll Free Helpline : 1-800-10-24462
Email : customercare@cignattk.in