Name of the Organisation : Paytm
Type of Facility : Book Bus Ticket & Check Status Online
Location : India
Website : https://paytm.com/
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Bus Tickets :
Paytm is only a bus ticket agent. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators and service providers.
Paytm’s advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.
Book Ticket Here : http://tickets.paytm.com/
Check Ticket Status :
Go to ‘Bus Tickets’ on Paytm.com and enter your Paytm ticket ID in the box ‘Check Ticket Status’
Paytm’s responsibilities include :
** Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its’ network of bus operators.
** Providing refund and support in the event of cancellation.
** Providing customer support and information in case of any delays / inconvenience.
Paytm’s responsibilities do not include :
** The bus operator’s bus not departing / reaching on time.
** The bus operator’s employees being rude .
** The bus operator’s bus seats etc not being up to the customer’s expectation.
** The bus operator canceling the trip due to unavoidable reasons.
** The baggage of the customer getting lost / stolen / damaged.
** The bus operator changing a customer’s seat at the last minute to accommodate a lady / child.
** The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus).
** The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point
** The arrival and departure times mentioned on the ticket are only tentative timings . However the bus will not leave the source before the time that is mentioned on the ticket.
Passengers are required to furnish the following at the time of boarding the bus :
** A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
** Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
Change of bus :
In case the bus operator changes the type of bus due to some reason, Paytm will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.
Cancellation Policy :
Read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy mentioned with the ticket . The transaction charges will not be refunded in the event of ticket cancellation
Refund Policy :
** Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. Paytm has no role in governing the cancellation charges.
** Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
** In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered ‘booked’ as long as the ticket shows up on the confirmation page of www.Paytm.in.
** Amenities for this bus as shown on Paytm have been configured and provided by the bus provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that Paytm provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by Paytm’s travel partners in the buses is their own responsibility. Any refunds / claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.