Check CRA Grievance Status Online : npscra.nsdl.co.in

Name of the Organisation : NSDL e-Governance Infrastructure Limited (npscra.nsdl.co.in)
Type of Facility : Check CRA Grievance Status Online
Location : Mumbai

Website : https://www.npscra.nsdl.co.in

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Grievance Status View :
On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the PAO/DDO. The Nodal Offices can check the status of the grievance by logging to the CRA website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the PAO/DDO containing the details of resolution.

To know the grievance status online, kindly follow the mentioned steps below.

Step-1 : Enter the Token Number
Step-2 : Enter the Entity ID and
Step-3 : Click on “Search” button.

Check Status Here :https://cra-nsdl.com/CRA/grievanceStatusLim.do

Note :
** Entity Id is the registration number of the entity that has raised the grievance.
** If the grievance has been raised by a subscriber, then user id needs to be entered.

Nodal Office Grievance in CRA system :
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website https://cra-nsdl.com/CRA/grievanceStatusLim.do. With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Regqired Details For Registration :
At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

Nature of grievances raised by PAO/DDO :
PAO can raise grievance with respect to the following :
Grievance against CRA :
** PRAN allotted but cards not received
** T-PIN/I-PIN not received
** PRAN not allotted /partially allotted
** Withdrawal amount not received

Grievance against Trustee Bank :
** Contribution details not uploaded
** Incorrect contribution amount uploaded
** Delay in uploading contribution

PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

What are the grievances a PAO can raise against CRA on behalf of Subscriber :
A PAO can raise the following grievances against CRA on behalf of the Subscriber :
** Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
** Statement of Transaction not received.
** Change in signature/photograph request not updated

How shall PAO resolve the grievance rose against it :
PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

Whether there is any mechanism for escalation for grievance not resolved by PAO :
PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an email alert will be sent to the PrAO. If grievance is pending for the next five days, another email alert will be sent by CRA to the PrAO. If the grievance is still not resolved in the next two days, CRA shall intimate the Subscriber about non-resolution of grievance by the PAO.

Contact Postal Address :
NSDL e-Governance Infrastructure Limited,
1st Floor, Times Tower, Kamala Mills Compound,
Senapati Bapat Marg, Lower Parel,
Mumbai – 400 013.