consumer.tn.gov.in : Consumer Complaint Online Registration & State Helpline Tamilnadu

Name of the Organization : Civil Supplies and Consumer Protection Department(consumer.tn.gov.in)
Type of Facility : Consumer Complaint Online Registration and State Helpline
Location : Chennai

Website : http://www.consumer.tn.gov.in/

Tamilnadu Civil Supplies & Consumer Protection Department Related Content :
Ration Card Application Details : https://www.indianjobtalks.in/15225.html
New Ration Card Application : https://www.indianjobtalks.in/7348.html
Online Ration Card Renewal : https://www.indianjobtalks.in/3805.html
Know Your Shop Allotment : https://www.indianjobtalks.in/2910.html

Grievances Redressal Camps 2014: https://www.indianjobtalks.in/40827.html

State consumer Help line :
Problems faced by card holders :
** Non receipt of commodities in prescribed quantity, good quality, correct price and in exact weight through fair price shops
** Non opening and closing of Fair Price Shops in prescribed timings
** Problems in obtaining new family cards and obtaining endorsement in family cards for change of residence and other types changes as per requirement of cardholder
** Poor service in Offices of Assistant Commissioners / Taluk Supply Officers in regard to family cards and other services

Problems faced by Consumers:
** Exploitation of rights of consumers as envisaged in Consumer Protection Act, 1986
** Defects in product purchased or Deficiency in services availed by consumer
** Refusal by Seller / supplier to repair the product which is in warranty / guarantee
** Supply of expired / sub standard / adulterated food products or medicines by unethical traders
** Collection of excess price for the product or service than the price prescribed
** Any other unfair trader practices like multi level marketing,. etc.
** Problems faced by Agriculturists by sub standard seeds, fertilizers, or pesticides, etc.

Through Mobile :
In order to make complaint or avail advice or clarification for all kinds of problems of card holders or consumers Government of Tamil Nadu, Civil Supplies and Consumer Protection Department has launched a telephone help line through following telephone number: 044-28592828

State consumer Help line : 044-28592828

The Call centre Assistants are available between 9-30 AM to 6-00 PM on all working days of Government of Tamil Nadu. Recorded messages (IVRS) on Consumer rights and responsibilities, obtaining family cards and other related issues are available through the above telephone line at any time (24X7).

Through Online :
Besides complaints / requests can be made through on line registration facility available in web site.

How to register complaint online?
** Select the Complaint Type.
** Enter the Applicant Name.
** Enter the Address and City with Pin Code.
** Enter the Email Address and telephone Number.
** Type the Complaint Details.
** Click on Submit Button.

Click here to register complaint online

How to check the reply online?
** Enter Your Registration Number.
** Click on Submit Button.

Click here to check reply

Through Post:
Also written complaints / requests can be sent to
“State consumer Help Line,
Office of the Commissioner of Civil Supplies and Consumer Protection, Ezhilagam IV Floor,
Chepauk,
Chennai-600 005.

Through Email :
Email to consumer@tn.gov.in .

Citizen are requested to avail the services and to save themselves from exploitation of any kind.

About us:
Civil Supplies and Consumer Protection department has the following organisation structure at the State level. The state office is at Ezhilagam, Chepauk in Chennai. There are 31 district offices, with 2 offices in Chennai headed by Deputy Commissioners.

Contact us:
The Commissioner
Civil Supplies and Consumer Protection Department,
“Ezhilagam”, IV Floor, Chepauk,
Chennai-600 005