Name Of The Training Institute : K10 Technologies ( k10.cc )
Location Of The Training Institute : Mumbai
Training Offered : Customer Service Training
Website : http://www.k10.cc/training_KCCS.html
K10 Certifies Customer Service (KCCS) :
Module 1 :
** Introduction To Customer Service
** Critical Elements Of Customer Service
** Types Of Customers
** Managing Customer Expectations
** Global English
Module 2 :
** Listening & Problem-Solving Skills
** Dealing With Difficult Customers
** Understanding The Customer’s Needs
** Stress Management
** Jargons & Phrases
** Personality Development
Module 3 :
** Barriers To Communication
** Interpersonal Communication Skills
** Time Management
** Telephone Etiquette
** Preparing For An Interview
K10 Certifies Sales & Marketing (KCSM) :
Module 1:
** Basics Of Marketing
** Successful Selling Strategies
** Persuasive Communication
** Negotiation Techniques
** Global English
Module 2 :
** Effective Closing
** Selling Tools
** Selling & Time Management
** Selling Via Telephone
** Personality Development
Module 3 :
** Price Handling Techniques
** Handling Difficult Customers
** Establishing Customer Needs
** Building A Loyal Clientele
** Preparing For An Interview
K10 Certifies Retail Program (KCRP) :
Module 1 :
** Overview of Retail Industry
** Modern Retailing
** Retail Functional Areas
** Retail Formats
** Global English
Module 2 :
** Retail Sales & Marketing
** Elementary Retail Merchandising
** Basic Visual Merchandising
** Customer Service
** Personality Development
Module 3 :
** Store Operations
** Administration & Security
** Communication Skills
** Practical Sessions
** Preparing For An Interview
Address Of The Training Institute :
K10 Technologies
806, Fairlink Center,
A-Wing, Behind Monginis Cake Factory,
Off. Andheri Link Road,
Mumbai – 400058.