Name of the organisation : SBI Cards Payment Services Pvt Ltd (sbicard.com)
Type of facility : How to Block Lost/ Stolen SBI Credit Card?
Location : Delhi
Website : https://sbicard.com/
How to report & block Lost or Stolen card?
Report lost or stolen card immediately. You can block your card instantly either on IVR or our website sbicard.com or through PULL SMS.
To block your lost/stolen card,
Just SMS BLOCK XXXX to 5676791 from your registered mobile number (XXXX = Last 4 digits of your Card number)If you do not receive a confirmation SMS within 5 minutes of your request, please do not consider the card to have been blocked.
Please call up the help line to get your card blocked immediately and to avoid any misuse.
Helpline Numbers:
From All Phones : 39 02 02 02 ( Prefix STD code of your city while calling from mobile )
From BSNL/MTNL : 1860 180 1290/1800 180 1290
Note:
SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to the time of reporting of the loss of the card, and the card member will be wholly responsible and liable for the same
Loss/Theft/Misuse of Card :
a) The Cardholder should contact SBICPSL as soon as possible at the SBI Card Helpline if the Primary or any Additional credit card is misplaced, lost, stolen, mutilated, not received when due or if he/she suspects that the credit card is being used without the Cardholder’s permission. Once a card is reported lost, it should not, under any circumstance be used if found by the Cardholder subsequently, and the Cardholder should cut the card diagonally in half.
b) SBICPSL is not liable or responsible for any transactions incurred on the card account prior to the time of reporting of the loss of the card to SBICPSL and the Cardholder will be wholly liable for the same. After the receipt of proper notification of the loss by SBICPSL, the Cardholder’s subsequent liability is restricted Upto a maximum of Rs.1000 (for SBI Gold Cardholders Nil). In addition to notifying SBICPSL about the loss or theft of the Card, the Cardholder must report any theft of the Credit Card(s) to the Police and lodge an FIR. The Cardholder will, however, be liable for all losses when someone obtains and misuses the Card or PIN with the Cardholder’s consent, or the consent of an Additional Cardholder.
c) If the Cardholder has acted fraudulently the Cardholder will be liable for all losses. If the Cardholder acts without reasonable care, the Cardholder may be liable for all losses incurred. This may apply if the Cardholder fails to follow the safeguards as specified by SBICPSL.
d) SBICPSL may, without referring to the Cardholder or any Additional Cardholder, give the police or other relevant authorities any information that SBICPSL considers relevant about the loss, theft or misuse of a Card or PIN.
e) Changes in contact details of your credit card account would be intimated to your new as well as preceding contact details in the system. It is advised to keep your current contact details updated in our records.
Protect your SBI Card :
Your Card Safety :
** At the time of receiving your SBI Card, make sure that the welcome kit is sealed. If not, call SBI Cards Customer Care immediately.
** Sign on the reverse of your card as soon as you receive it.
** Credit Card PIN Safety – Destroy the PIN mailer after memorizing the PIN.
** Never write down your PIN or disclose it to anyone.
** Ensure the card is swiped in your presence, including at restaurants and petrol pumps. Check your charge** slip before signing.
** Check all details and the total on charge slip before signing it. Draw a line through blank spaces on charge slips above the total to prevent any changes in the amount.
** Ensure that you get your own card back after every purchase.
** Review your credit card statements on a timely basis; Report disputed transactions with the Call Centre immediately.
** Do not courier your credit cards along with letters incase of cancellation.
** Do not issue signed blank cheques towards your credit card payment.
** Do not lend your credit card to anyone.
** Destroy your credit card receipts before discarding it.
** Cut the credit card diagonally into pieces before disposal at the time of renewal, upgradation or cancellation.
** Do not handover your SBI Credit Card to anyone including company representatives.
** Never give a photocopy of your card or statement to anybody.
** Switch your magnetic stripe card to EMV chip card for enhanced security against counterfeiting and skimming.
** Make a list of card numbers, card expiry dates and help line numbers of your credit card companies. Keep this record in a safe place, separate from where you keep your cards. Use this information if you ever have to report your card lost or stolen.
** Please keep the customer service help line number handy with you, so that you can contact them immediately in case your card is lost or stolen and avoid misuse.
Alerts :
** Ensure that your mobile number is updated and registered for instant transaction alerts. Check transaction SMS alerts regularly and report disputed transactions immediately.
** Ensure your mobile number, contact address and email id are always updated in our records.
** For safety reasons, an intimation of a mobile number change in our records will be sent to your new as well as old mobile number.
Contact Us :
We have a dedicated SBI Card helpline number to cater to your needs
From All Phones : 39 02 02 02 ( Prefix STD code of your city while calling from mobile )
From BSNL/MTNL : 1860 180 1290/1800 180 1290