Company/ Institute Name : Zealsoft Technology Solutions (zealsoft.net)
Training Offered : Managerial & BPO Training
Location : Madurai
Website : http://www.zealsoft.net/
Training :
Managerial Training :
Today’s manager must be both a leader and a expert communicator. Apart from playing the role of the leader and guide they also don the roles of facilitators, coaches, communicators and team members. Middle management is a critical element of any organization’s structure as they serve as the link between Executives and Frontline Managers. More often than not, organizations have found that a highly skilled, well trained set of managers can help steadily drive the organization towards it objectives, financial and otherwise.
Our doctor-level experts will leverage the existing strengths of key staff as they catalyze the proactive development of leadership and communication competencies. Zealsoft offers managerial training programs to suit the needs of mangers with different skills and experience at various levels of management. We pride ourselves in customizing our programs to cater to the needs of each of our clients.
Modules Covered for Managerial training :
** Consulting skills
** Change management
** Leadership skills
** Business etiquettes
** Skill of conducting effective meeting
** Assertiveness
** Assertiveness
** Personality development
** Presentation skills
** Time management
** The wining attitudes
** Public speaking
** Career planning
** General etiquettes and personal grooming
BPO Training :
Training BPO refers to transfer of management and execution of one or more complete ongoing training and development processes or entire training function to an external service provider. BPO industry is still evolving and people are experimenting with various models to draw a feasible training structure. Most of the big companies have made their training section a part of the human resource department and onsite training is preferred than sending their agents to external center.
We recommend that BPO/ITES training in India be outsourced as the skills required, such as Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a highly specialized nature and require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be detrimental to the professional growth of the trainee and the organization.
Zealsoft’s design team has extensive experience of working in and interacting with BPO/ITES organizations both in India. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to enable trainees to enjoy their ‘learning journey
Modules Covered for BPO training :
** Accent Neutralization
** language training
** Effective communication skills
** customer service skills
** Telephone etiquette
** Email etiquette.
** Business etiquettes
** writing skills
** Personal grooming
** UK and US culture.
Contact Us :
Zealsoft Technology Solutions
#24b/1, Soundarya Towers 2nd Floor,
Kuruvikaran Salai 2nd Street,
Annanagar. Madurai – 20.